SLA

Service standards

How Aria operates on a mission. Specifics are confirmed per mission at assessment.

Availability

24/7 mission assessment, single operational control point

Aircraft mobilization

Typically within 3 hours, subject to availability, permits, weather and mission requirements

Temperature

2-8°C and 15-25°C; frozen / dry-ice subject to feasibility and packaging availability

Coverage

International via vetted aviation, logistics and customs partners; assessed per mission

Ownership & escalation

One operational control point owns the mission end-to-end; direct escalation, no relay

Quality

Operates according to GDP principles where applicable; no formal certification currently held

These are operating standards, not contractual guarantees. Mission-specific terms are confirmed at assessment.